FAQ
If you don't find answers to specific questions on this page, don't worry. Simply contact us and our team will be more than happy to assist you. If you can’t see your question, just get in touch, we’re here to help.
Frequently asked questions
Bespoke Awards
Bespoke awards are meticulously designed and crafted with your specific requirements in mind. They are the epitome of uniqueness, tailored to seamlessly align with your brand identity and financial parameters. Every aspect, from the initial concept to the final finish, is custom – made, resulting in an award that is truly one – of – a – kind.
Off – the – Shelf Awards
On the other hand, off – the – shelf awards are generally more straightforward in design. Their production process is expedited, allowing for a quicker turnaround time. This efficiency also contributes to a more cost – effective option. While these awards can be customised to some extent, the scope of customisation is more restricted compared to bespoke awards.
We know that every awards event has a budget. Our team’s goal is to create great designs, brands, and within your price range.
The cost of customizing rewards depends on several factors:
Materials: Different materials have different prices.
Parts: More parts means higher costs.
Complexity: Complex designs require more time and skill, which increases the price.
Size: Larger awards require more materials and time to make.
Production processes: Operations such as cutting, machining and electroplating increase costs.
Decoration and personalization: Engraving and printing affect the price.
Assembly, cleaning, packaging: the labor involved in these steps is also a cost factor.
Our product managers will provide the expertise to help customers obtain high quality products that fit your budget according to your requirements
When preparing materials for your custom award, it’s crucial to understand the proper formats for logos and winner text.
Logo and Artwork Format
Please provide your logo or any accompanying artwork in a Vector format, such as PDF AI STL EPS STEP files like these. If you don’t have the design files, you can also send us pictures. Our designers will create vector files based on them. Vector – based files are ideal because they allow us to scale the image up or down without losing quality. This ensures that your logo remains sharp, clear, and legible, no matter the size on the award. It also gives our design team maximum flexibility during the award – design process, guaranteeing the highest – quality final product. Usually, your company’s design or marketing department can supply vector – format artwork.
Winner Text Submission
For the winner text, please send it as a Word document or include it in the body of your email. Format the text exactly as you want it to appear on the award. Before any engraving takes place, you will receive a comprehensive set of proofs for your review and approval. We take great care to ensure that no work is finalized until we have your written consent.
Custom your award is a very simple process. You can quickly and easily get in touch with us directly by clicking on the WhatsApp +86 15889576371 button on our website, or by filling in the form to submit, even if your company does not allow instant messaging, you can email us at levi@mcartawards.com
Usually the ready-made product production period is 1-2 days, the customized product production period is 10-20 days, considering that we ship in China, it takes 3-7 days by air, and may take 25-45 days by sea
We need a 50% down payment to start production. The remaining 50% is paid before delivery. Acceptable payment methods include wire transfer (TT) and guaranteed payment through third-party platforms. Sample fees can be paid through Western Union and paypal, and this payment structure allows us to start production quickly and secure the resources you need for your order.
We understand your concern about the 50% advance. In order to solve this problem, we will sign an electronic signature contract with full legal force before production. We will provide samples for your approval when the bulk starts. The subsequent production will be carried out according to the production process of the sample. Our prepayment requirements are standard practice as we need to procure raw materials, set up production lines, and allocate other resources to meet your order requirements accurately and in a timely manner.
All our production lines are integrated with an ERP quality management system. Our employees strictly follow the standards defined by the system in the production process to ensure product consistency. Every product is 100% inspected before packing. In addition, our Quality control (QC) team conducts sampling inspections prior to shipment. All products are shipped according to our factory 2134 standard packaging to ensure safe transportation and complete goods.
Yes, we welcome orders as samples. In some cases, ready-made samples are provided free of charge and the customer is only responsible for shipping costs. Ordering samples allows you to evaluate the quality and design of our products before placing a large order.
If you receive defective or substandard products, rest assured that we have a comprehensive after-sales service process. First of all, please inform our customer after-sales team of the problem in time and provide relevant details. They will get back to you quickly and thoroughly understand the problem. We will then ask you to provide details such as photos, descriptions or any other relevant evidence of product quality issues. Depending on the severity of the problem, we will provide solutions in accordance with the terms of the contract and the quality assurance policy. This may include offering a refund, arranging a product repair, or sending a replacement. Our goal is to ensure that you are completely satisfied with our products and services, and we are committed to resolving any issues and facilitating long-term cooperation.
When it comes to crafting your one – of – a – kind award at MC ART AWARDS, wellspring of creativity knows no bounds! We’re all about pushing the envelope and turning your wildest ideas into tangible, stunning awards.
We provide regular gift boxes free of charge, but if you would like your box to be specially custom and printed with your logo, we can use our supply chain to order a special presentation box for your prize for an additional fee.
Yes, based on your bulk order, we can offer a step discount, because the awards are personalized, so we need to understand your specific needs before giving the final discount price
We will choose the most economical and affordable way of transportation according to your specific needs, ensuring the safety of product transportation without delay so that you can receive the award smoothly.
